Since you placed your order through the Violetto website but it's fulfilled by Amazon US,
here's how you can request a refund from Amazon
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To receive a refund from Amazon, follow these steps:
1. log in to the Amazon website.
2. Click on "Orders" at the top of the homepage.
3. Find the item you want to refund in your order list.
4. Click on "Return/Replace" on the right side of the order.
5. On the "Return Request" screen, select the reason for your refund and provide detailed information.
6. Click on "Submit Return Request."
7. Follow Amazon's instructions to package and return the item.
8. Once the item arrives at Amazon, the refund process will begin.
9. Typically, the refund occurs after Amazon processes the item.
The refunded amount will then be credited back to your original payment method.
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When you return an item, your refund amount and refund method may vary.
Check the payment method refunded and the status of your refund in Your Orders.
* How Long Do Refunds Take After I Return an Item?
A refund will be provided after we process your return item at our facilities. It can take up to 30 days for us to receive and process your return. In certain circumstances refund time frames may be longer.
* Advanced Refunds/Replacements/Exchanges
Sometimes, we issue a refund or ship a replacement/exchange to you prior to receiving the return item.
* Advanced Refund
In some cases, as soon as the item is dropped off by you or received by our carrier, a refund will be issued, in advance of our receipt and processing of the item at our facilities, to your credit card or as Amazon.com Gift Card balance.
* Advanced Replacement/Exchange
If you see an option in the Online Return Center to initiate a replacement/exchange of your original item, follow the instructions to return the item and request a replacement/exchange. If the replacement/exchange order is immediately shipped to you, you'll need to return your original item(s) by the "Return by" date referred to in your return request confirmation email or you will be charged for the replacement/exchange.
* Possible charges after advanced refunds/replacements/exchanges
After you complete a drop off or pick up of return item(s), it may take some time for the item(s) to be transported to Amazon. Once we receive the item(s), we will verify and inspect the item(s) against the expected product(s) and quantity in your return request. If we do not receive the expected product(s) and quantity as submitted by you in your return request, or if the item(s) are not in original condition or missing parts/accessories/manuals, we will charge you the previously refunded amount (or for the previously shipped replacement/exchange order). If the charge is unsuccessful, you will be prompted to complete payment before initiating another return request.
* To avoid being charged, take the following actions:
-Only initiate return requests for items in their original condition
-If applicable, apply the correct mailing label.
-Drop off or pickup each item you're returning at an eligible location.
If after completing a drop off or pick up you receive an email from us asking you to return an item or items or indicating you have been charged for the item(s), the charge will be reversed after Amazon receives and processes the item(s) and verifies the expected product(s) in your return request.
* Refund Times
Once we issue your refund, it takes additional time for your financial institution to make funds available in your account.
* Note: If you no longer have the physical pre-paid credit card, we still store the card within your account. You can use the card toward future purchases. For orders that used the Amazon Currency Converter, we issue the refund in your local currency using the same rate as the original order.
* Partial Refunds
Please note that refunds will be reduced for returned items, such as for signs of customer use or damage, or missing parts, accessories, or manuals.
*For most items, the return window is 30 days after delivery.
Note: For customers in CT, MD, NV, PA, VA, WV, and WI, tax on restocking fees may apply to return items shipped and sold by Amazon.com. Some products have additional conditions that may apply.